Support for Proxmox, Linux and Open Source
Something is not working as it should? Email us. We work through the fault with you and fix it.
Mon–Fri, 08:00–17:00
The problem
A Proxmox VE node drops out of the cluster. Ceph reports a health warning nobody can interpret. A virtual machine fails to boot after an update. Faults like these are rare, which is why few teams have a routine for them.
Forum threads offer clues but not an answer for your configuration. Working on a cluster without knowing the cause often makes the damage worse.
What inett does
You describe the fault by email. If you have a customer account, you can also follow your tickets and their status in the customer portal. During office hours you can also call us on +352 20 60 61 90. We ask for logs, versions and recent changes, then trace the cause with you. If we need to see the system, we set up a remote support session. That only happens by arrangement, and you can watch every step.
We support the products in our portfolio: Proxmox VE, Proxmox Backup Server, Proxmox Mail Gateway, Ceph, OPNsense, Checkmk, Ansible and Linux servers.
Our support and Proxmox vendor support
Proxmox sells subscriptions for its products. The Basic, Standard and Premium levels include support tickets with Proxmox’s own technical support team, opened through the Proxmox customer portal. The Community level gives access to the enterprise repository but includes no tickets. Proxmox sets the scope and response times; they are listed on the Proxmox pricing page.
Our support is a separate service provided by inett. It covers your whole environment, including network, firewall, monitoring and backup. A subscription is still worthwhile for production systems, because the enterprise repository carries the most thoroughly tested packages.
inett is a Proxmox Gold Partner. You can buy Proxmox subscriptions at shop.inett.lu, the online shop run by inett SARL.
inett is a Proxmox Gold Partner and a Proxmox Training Partner. On request we open tickets with Proxmox vendor support for you, for example for subscriptions bought in our shop.
Technical details
- Office hours
- Monday to Friday, 08:00–17:00
- info@inett.lu
- Customer portal
- shop.inett.lu/my/tickets, with a customer account
- Telephone
- +352 20 60 61 90, Monday to Friday, 08:00–17:00; email is the quicker way to reach us
- Remote access
- remote support, by arrangement only
- Products
- Proxmox VE, Proxmox Backup Server, Proxmox Mail Gateway, Ceph, OPNsense, Checkmk, Ansible, Linux
We offer support contracts and hour packages with guaranteed response times, billed on a time-and-materials basis or at a fixed price.
What is included
- logging your fault by email
- analysis based on logs, versions and configuration
- a remote support session by arrangement, if needed
- a fix, or a clear recommendation on what to do next
- a short summary of the cause and the changes we made
Who this is for
Support suits organisations that run one of the listed products themselves and need a second opinion or hands-on help when something fails. It also suits IT service providers who look after Proxmox environments for their clients.
Help outside our office hours is available through our sister company inett GmbH; we agree this with you in advance. Support does not cover software outside our portfolio.
Remote support
Download the remote support tool for a session with inett. Please start it only after you have arranged the session with our team.
More about Remote support